Terms of Sale

Last updated: 2025

1.0 General Conditions

1.1 Agreement

1.1.1

Agreement between You and the MSP group, consisting of the corporations MSP Musique Inc., MSP Levis Inc., and MSP Web Inc.

1.1.2

By browsing and using this website, you acknowledge the terms that govern it as well as those applicable to all transactions. You acknowledge that you have read and fully understood these terms.

1.1.3

This document also applies to any transaction made in-store, by telephone, or in any other manner with the MSP group.

1.1.4

The conditions described in this text constitute a contract between you and the MSP group, and you acknowledge that you are bound by them.

1.1.5

MSP Web Inc., MSP Musique Inc., and MSP Levis Inc. reserve the right to modify any condition without prior notice.

1.1.6

It is the customer's responsibility to consult this document for each transaction.

1.1.7

The MSP group makes these conditions available at all times on its website. No other request for publication will be necessary.

1.1.8

You must be 18 years of age or older.

1.2 Legal Provisions

1.2.1

The following text refers to MSP Web Inc., MSP Musique Inc., and MSP Levis Inc. as The Seller.

1.2.2

The following text refers to any person using this site as The Customer.

1.2.3

The Seller's place of business is at 9-140 Marie Victorin, Levis, G7A 2T2.

1.2.4

The Customer and the Seller will comply with the laws in effect in the Seller's province.

1.2.5

The Seller only conducts business in Canada. Any customer using the site from another country where laws and conditions may be different does so at their sole discretion and without the consent of the Seller.

1.3 Intellectual Property

It is forbidden to copy or reproduce any part of this site without permission from the Seller.

1.4 Payment

1.4.1

For a transaction delivered to the customer, payment can be made via Stripe.

1.4.2

For any in-store transaction, payment can be made by cash, debit, Visa, or Mastercard.

1.4.3

For payment by check, the goods will only be released to the customer after the funds have been cleared by the financial institution.

1.4.4

The customer can only take possession of their goods upon full and final payment.

1.5 Accuracy

1.5.1

All or parts of an item's description originate from the item's manufacturer. The information on the Seller's website is for informational purposes only, and the Seller does not guarantee its accuracy, correctness, or relevance.

1.5.2

The Seller does not guarantee the availability of items online. It is the Customer's responsibility to validate the accuracy of the desired item's features, as well as its availability and delivery times.

1.5.3

In case of a discrepancy in a product's characteristics, including quantity, color, size, price, etc., the information in-store will be considered correct.

1.5.4

The Customer acknowledges that the Seller cannot be held responsible for any error in the description, information, price, or quantity of an item, within the limits of the legislation of the province of Quebec.

1.5.5

The Seller reserves the right to refuse any order.

1.6 Liability

1.6.1

Goods are provided “as is,” without further obligation from the Seller.

1.6.2

The Seller provides no warranty other than that described by the manufacturers.

1.6.3

Furthermore, the Seller makes no representations regarding the quality, accuracy, reliability, or use of the products and therefore cannot be held responsible for them.

1.6.4

Although the Seller works to ensure the accuracy of item descriptions, prices, inventory, and descriptions on the website, the Seller cannot be held responsible for any error resulting from the use of the site or a product.

1.6.5

In no event shall MSP Web Inc., MSP Musique Inc., MSP Levis Inc., its officers, or employees be held liable for any failure by the customer, any ignorance of the terms of sale described herein, the use of the equipment, its performance, a warranty issue, or differences from the customer's expectations.

1.6.6

It is the Customer's responsibility to read these conditions carefully for each transaction.

2.0 Pricing and Items

2.1 Item Price

2.1.1

The item price is in Canadian dollars.

2.1.2

The item price always excludes taxes.

2.1.3

The item price always excludes shipping fees.

2.1.4

Insurance fees are extra.

2.1.5

Per section 1.5.3, the in-store price is considered correct.

2.1.6

Prices are valid for in-stock items only.

2.1.7

Discounts cannot be combined, and clearance items are not eligible for free shipping or other promotions.

2.1.8

Any product on order or out of stock may be billed at a different price if the manufacturer, exchange rate, or any other reason causes the price to vary between the time of order and delivery.

2.1.9

Per sections 2.1.5 and 2.1.8, the Seller reserves the right to modify any invoice in accordance with the terms of sale.

2.1.10

The Seller does not commit at any time to changing its pricing policy.

2.2 Item Condition

2.2.1

Unless otherwise indicated, all items are new and covered by the manufacturer's warranty for all Canadian customers.

2.2.2

The Seller reserves the right, for any item, to sell a floor demonstrator without any other notice or discount.

2.2.3

All discounted items are automatically considered demonstrators. They may have scratches or be missing accessories and documents.

2.2.4

In no event is the Seller obligated to provide an item's original box or a physical copy of the user manual.

2.2.5

A French manual can be obtained only if the manufacturer produces one.

2.2.6

The Seller reserves the right to open any box to inspect the equipment before its delivery.

2.2.7

As the equipment may differ from the description, it is the Customer's responsibility to ensure that the chosen item corresponds to their expectations in terms of physical appearance, features, and performance.

2.2.8

The Seller disclaims all liability for any problem due to confusion or failure in the choice of an item by the Customer.

2.3 Delivery Times

2.3.1

The Seller reserves a period of 5 business days to process your order.

2.3.2

Any equipment not in stock may be sent to you within a 60-day period.

2.3.3

In the event of a delivery delay, no compensation will be due to customers.

2.3.4

After 60 days, the Seller may refund the customer unless they notify the customer of the delay.

2.3.5

A stock outage cannot affect the terms of sale or generate compensation.

2.3.6

The Seller cannot be held responsible for delays or errors by the carrier.

2.3.7

The Seller cannot be held responsible for any loss of profit or performance due to an out-of-stock item.

2.4

The Seller reserves the right to change or modify the price and description of any item without notice.

2.5

Photos are for illustrative purposes only.

2.6

It is the customer's responsibility to verify the color, size, dimensions, or any other characteristics to correctly identify a chosen item.

3.0 Warranty

3.1

The warranty for a purchased item is that of the item's manufacturer.

3.2

Warranties only cover manufacturing defects, and only the manufacturer can determine if a breakage is covered by the warranty.

3.3

It is the customer's responsibility to check the warranty conditions with the manufacturer.

3.4

The Seller cannot be held responsible for any costs related to a problem or warranty claim.

3.5

The Seller may, at its discretion, act as an intermediary between the customer and the manufacturer.

3.6

All costs related to a warranty claim are the responsibility of the customer.

4.0 Shipping and Insurance

4.1

Shipping fees are the responsibility of the customer.

4.2 Shipping Estimate

4.2.1

Shipping costs are estimated for the Quebec-Montreal corridor.

4.2.2

The Seller is not obligated to refund the customer if shipping costs are higher depending on the destination.

4.2.3

The Seller may provide an estimate of insurance costs for a package.

4.3

Even in the case of free shipping, the shipping cost is considered part of the item price.

4.4

Under no circumstances can shipping costs be credited.

4.5

For any return, shipping fees are the responsibility of the customer.

4.6 Shipping Insurance

4.6.1

Shipping insurance can be purchased for any item.

4.6.2

Insurance fees are in addition to shipping fees.

4.6.3

By refusing or omitting insurance, the customer assumes full responsibility for any damage or loss.

4.6.4

The customer acknowledges that the Seller has no obligation to remind them to take out insurance.

4.6.5

The Seller disclaims all liability regarding shipping insurance.

5.0 Returns and Exchanges

5.1 Return Policy

5.1.1

All sales are final.

5.1.2

No refunds.

5.1.3

The Seller may replace an item or issue a credit at its sole discretion.

5.1.4

Shipping or insurance fees cannot be credited.

5.1.5

A claim must be made within 5 business days of receiving the merchandise.

5.1.6

The Seller reserves the right to deduct a restocking fee of up to 25%.

5.1.7

Any merchandise returned damaged will be refused.

5.1.8

No returns on hygiene products or copyright products such as harmonicas, strings, software, etc.

5.2 Return Conditions

5.2.1

Any defective item must be reported immediately.

5.2.2

The customer must contact the Seller as soon as possible to report a malfunction.

5.2.3

The Seller may provide support or the manufacturer's contact information.

5.2.4

All shipping fees are the responsibility of the customer.

5.2.5

The item must be returned complete with manuals and original packaging.

5.2.6

No returns on special orders.

5.2.7

No returns on items personalized for a customer.